Wernest

Returns & Refund Policy

We want you to love your purchase! If for any reason you are not completely satisfied, you may return your item(s) within 7 days from the date of delivery, provided the following conditions are met.

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging with tags intact.
  • Returns will only be accepted if initiated by the customer through their account/order history.
  • For quality assurance, we require customers to upload images of the product before submitting a return request.

Return Process

  1. Initiate a Return: Log in to your account and select the order you wish to return. Submit a return request and upload clear images of the product.
  2. Verification: Our support team will review the request and images. If the return meets the eligibility criteria, we'll provide the next steps for shipping the item back.
  3. Refunds: Once the returned item is received and verified, we will process your refund within 7 business days. Refunds will be credited to the original method of payment.

Exchanges Policy

  • Customers may opt for a free exchange (size or color) within the 7-day return window.
  • If an exchange is chosen, return shipping costs will be fully waived.
  • Exchanges follow the same eligibility criteria as returns (unused, unopened, original packaging).

Order Cancellations

  • Cancellations are only possible before an order is packed for shipment. Once dispatched, it must follow the return process.
  • To cancel, visit My Account → Orders, select the relevant order, and choose the cancellation option. You'll receive a confirmation email or SMS once the request is accepted.
  • If your order was prepaid, approved cancellations are refunded to the original payment method within 5–7 business days.
  • Cash on Delivery orders that are cancelled will not be charged; however, frequent last-minute cancellations may impact COD eligibility.

Important Notes

  • Damaged, used, or opened items will not be eligible for a refund.
  • If the item is returned in a damaged or unsellable condition, we may deduct a restocking fee (5–10%) or return the item to you at your expense.
  • We bear the return shipping cost for eligible returns in metro, Tier 1, and Tier 2 zones. For remote or high-cost zones, a nominal return shipping fee may apply.
  • If the return is initiated within the first 3 days of delivery, we absorb the full return shipping cost. After 3 days, customers may be charged a fixed return fee or deduction.
  • If your product is damaged during delivery, please share clear images and we will issue a refund.
  • As our products come directly from the factory with strict quality checks, if you notice a quality issue such as wear or tear within the stated return period, please share images and we will arrange for a replacement or return.
  • We pride ourselves on providing high-quality products, and we expect returned items to be sent back in the same condition so they can be made available for other customers.
  • Abuse of returns (e.g., frequent returns above a certain percentage of orders) may lead to stricter rules such as shorter windows or customer-borne shipping charges.

Transparency & Communication

  • During checkout, we will clearly indicate whether your order qualifies for free return shipping or a nominal return fee.
  • Our aim is to provide a hassle-free 7-day return promise while balancing quality and cost, so you can shop with confidence.

Need Help?

If you have any questions about your return, feel free to reach out to our support team at support@wernest-store.com. We're here to help!