Frequently Asked Questions
Find quick answers to the questions customers ask us most about orders, products, and tailored support from the Wernest team.
How can I check my order status?
Log into your Wernest account to review the latest status and delivery updates. If something looks off, share your order number with us at support@wernest-store.com and we'll confirm the details for you.
Need help choosing the right product?
We can recommend sizes, materials, and care guidance based on how you plan to use the item. Send us a quick note with what you're looking for and we'll reply with personalised suggestions.
What if I need to return or exchange something?
Start a return within seven days of delivery from your order history and upload clear photos so we can assess the condition. Once approved, we'll guide you through the pickup or drop-off process and keep you updated until your refund or replacement is issued.
Do you handle bulk or corporate enquiries?
Absolutely. Share your project requirements, timelines, and preferred quantities via email, and a specialist from our team will respond with curated options and pricing.