Wernest

Last Updated: October 2025

Privacy Policy

This policy should be read together with our Terms & Conditions. At Wernest, we understand that your privacy matters and we are committed to being responsible custodians of the information you give us and the information we collect. This Privacy Policy describes how we collect, use, disclose, process and protect personal information when you use our website, mobile applications, social-media channels and related services (“Services”).

By accessing or using our Services, you agree you have read, understood and accepted this Privacy Policy. We may provide additional privacy notices at the time we collect your data. For the terms that govern your purchases and use of the site, please review our Terms & Conditions.

1. What information do we collect

The types of information we collect depend on how you interact with us — for example through the website, apps, social media, or when you contact us, subscribe for newsletters, participate in events/promotions, or purchase products.

1.1 Information you provide directly

Examples include:

  • Name: to personalise your experience.
  • Telephone number: to contact you for service, delivery, verification.
  • Email address: to communicate with you about your account, orders, offers, updates.
  • Billing/shipping addresses, payment method details (credit/debit card, UPI, net-banking) and other finance-related information.
  • Account information: user name, password, authentication methods, purchase history, profile data.
  • User content: reviews, feedback, comments, messages, suggestions.
  • Location data: device or household location and similar data when you allow it.
  • Demographics: country, state, preferred language, age/date of birth, marital status, gender and other similar information.
  • Identity information: government ID numbers, photo ID, other proof of identity (where required).
  • Social media handles: when you choose to connect your social account, or participate in promotions.

1.2 Information collected by automated means

We also collect information automatically when you use our Services — through cookies, web beacons, pixels, device identifiers, logs and other tracking technologies. This may include:

  • Browser type, operating system, screen resolution.
  • Device identifiers (e.g., IMEI/UDID/MAC), IP address, approximate location derived from IP.
  • Dates and times of device access, visit to pages/screens, time spent, referral pages.
  • Usage data from device/app interactions, device settings, advertising identifiers (e.g., IDFA on iOS).
  • Other analytics data used for performance, security and user-experience improvement.

We may also synchronise identifiers with third-party advertising/analytics platforms to deliver more relevant content and offers.

2. How we use your information

We use the information we collect for purposes including, but not limited to:

  • Operating our Services: maintaining accounts, processing orders, fulfilment, payments, customer service, responding to inquiries.
  • Personalising your experience: remembering your preferences, recommending products, customising content and offers.
  • Improving our Services and website/apps: analysing how you use them, fixing bugs, enhancing features.
  • Marketing: sending you promotional communications (subject to your consent where required), measuring effectiveness of marketing campaigns, addressing audience segments.
  • Security and fraud prevention: protecting our network, detecting misuse, investigating claims, enforcing our terms.
  • Analytics and business planning: evaluating trends, usage behaviour, user demographics, product development.
  • Compliance and legal obligations: meeting regulatory requirements, responding to legal requests, protecting rights and property.
  • Corporate transactions: if we merge, acquire or sell assets, your information may be part of such transaction (with appropriate protections).

3. How we share your information

We may disclose your information in the following contexts:

  • Within our corporate group: for hosting, legal, HR, finance, auditing, analytics and other internal functions.
  • Third-party service providers: customer communications tools, analytics platforms, marketing/ad networks, cloud hosting/web services, payment processors, shipping/fulfilment partners.
  • Promotions, contests and sweepstakes: if you participate, we may share your data with co-sponsors or administrators of those activities.
  • Corporate transactions: in the event of merger/acquisition/sale/asset transfer, your information may be disclosed or transferred to the successor entity.
  • Legal/Regulatory: to comply with obligations, respond to lawful requests, protect rights, investigate fraud or misuse, enforce our Terms & Conditions.
  • Aggregated/de-identified data: we may share data that does not directly identify you (for analytics, business intelligence, marketing purposes).

4. Cookies, tracking technologies & “Do Not Track”

We use cookies and similar technologies (web beacons, pixel tags, local storage) to enable functionality, remember preferences, analyse usage, tailor advertising and offers, and track performance of marketing campaigns.

You can manage or disable cookies via browser/device settings; however, this may impact your experience or prevent certain features from operating.

Note: our website currently does not respond to standard “Do Not Track” signals from browsers.

5. Your rights and choices

You have rights relating to the personal information we hold about you, which may include the right to access, correct or delete your information (subject to applicable law and our obligations). When you contact us, we may ask you to verify your identity before responding.

You may also:

  • Opt-out of certain marketing communications (e.g., unsubscribe link in promotional emails).
  • Modify device permissions (for apps) such as location, push notifications, camera/microphone access.
  • Disable/uninstall our mobile app: note that some device identifiers may persist and may be reassociated if you reinstall.

If you exercise certain rights (e.g., deletion), we may no longer be able to provide you full access to certain features or Services.

6. Data retention & international transfers

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements and for internal business purposes including analytics and fraud prevention. We may retain non-personal or aggregated data indefinitely.

Your information may be transferred, stored and processed in countries outside your country of residence — those jurisdictions may have different data protection laws. By using our Services, you consent to such transfers, storage and processing.

7. Security of your information

We implement standard administrative, technical and physical safeguards reasonably designed to protect your information. However, no system is 100% secure and we cannot guarantee absolute security of your information while in transit or at rest. Transmission of data is at your own risk.

We also expect that if you create an account, you will keep your user ID/password secure and notify us promptly of any unauthorised activity.

8. External sites & third-party content

Our Services may contain links to or integrations with other websites, plug-ins, social media features and third-party providers. These external sites have separate privacy policies. We are not responsible for their data practices, and we encourage you to review their policies before providing personal information.

9. Children

We do not knowingly collect personal information from minors (under age 18) without parental consent. If you are a minor, please do not use our Services. If you believe we may have information from or about a minor, please contact us and we will promptly delete the account.

10. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices, services or legal requirements. We will post the updated policy on our website and update the “Last Updated” date at the top. Your continued use of the Services following such changes means you accept the new policy.

If required by law or we consider the changes material, we may notify you by additional means (email, app notice, etc.).

11. Contact & Grievance Officer

If you have questions, concerns or requests regarding your personal information or this Privacy Policy, please contact:

Please allow up to 15 business days for us to respond.

If you do not agree with the terms of this Privacy Policy or cannot comply with any of its conditions, please do not use the website, mobile application or any of our Services.